Overview
Customers’ expectations are driven by their experience across many different organisations. The rapid spread of sophisticated CRM and ERP applications means that they now take for granted high levels of customer service and exemplary communication. Your biggest challenge is to deliver all of this at the right budget – and to find ways in which you can differentiate your own service.
Ascent implements CRM and ERP for many different sizes and types of organisation, across many different sectors. We know how to achieve the right combination of options, improving the experience of your customers, transforming your management options and driving cost savings at the same time.
We offer Microsoft Dynamics CRM, SAP Business One and Salesforce as key CRM/ERP applications but that tells only part of the story. Ascent understands business priorities and you can depend on us for an intelligent, needs-based analysis of what will work for in your own particular circumstances. Let us show you just how much the right implementation can do for your business, for your partners and for your customers.
Applications
Microsoft CRM
Knowing what your customers are doing all the way from first contact to a sale and beyond is crucial to any business and Microsoft Dynamics CRM offers all of modules you might need across sales, marketing, and customer service. Microsoft Dynamics CRM 4.0 is a flexible and complete customer relationship management solution, ideal for addressing a very wide range of CRM requirements.
As a Microsoft Gold Partner, Ascent has all of the expertise needed to extract the very best from this key technology. We can develop the add-on solutions that your business needs, ensuring tight integration with your own business processes. Whether you need a reliable implementation of ‘standard’ options or a solution that will address unique sector-specific requirements, Ascent can help. Our goal is always measurable improvements, better customer relationships and new levels of profitability.
SAP Business One
Uncoordinated business processes hinder efficiency and hit your bottom line. SAP Business One is an important way in which small and medium 
sized businesses can achieve a single, consolidated business system. Ascent has successfully implemented the application for many different organisations across the globe. We begin by identifying improvements to business processes and operational efficiency, with careful implementation giving you better control over what your business does and how much it costs.
Standard SAP Business One modules include Financial Management, 
Customer Relationship Management, Supply Chain Management, Human Resources, Reporting and E-commerce. Our expertise on the SAP Business One platform means an ability to create and build further enhancements and we can also support you in establishing the most appropriate licensing. If you’re a manufacturer or a parts supplier, ask us about the Be.as add-on application and its SAP-certified support for your specific needs.
Salesforce
Salesforce offers one of the quickest and easiest ways to run CRM within your organisation. 
As a web-based solution, it gives you immediate access to the improvements that will increase customer satisfaction and streamline management. The range of enterprise-class facilities available is comparable with many high-end on-site solutions and there are many options for integrating with existing systems.
Ascent can help you to establish precisely the system you need within a very tight timeframe. Using Salesforce means you can avoid installation and licensing, giving you rapid improvements across key business priorities:
- Give your sales force immediate access to key data and processes
- Improve marketing and your handling of business leads
- Build strong customer relationships and higher satisfaction levels
- Manage your business partnerships and channel activities.
