Services
Pre-project services
All Ascent projects start with a pre-project research phase. We make sure that we understand all of your needs – with an emphasis on business requirements, not simply technology. You’ll see a project charter that reveals all key issues including scope definition, activity definition and sequence, scheduling and costs. Quality procedures will also be highlighted as well as details of people working on the project and how they will be communicating.
Project management
Senior technical people are assigned as project managers and will create a detailed project plan, keeping close track of issues arising and producing regular status reports. Their goal is nothing less than complete satisfaction on your part, creating a system of control that will match project scope to actual outcomes. Ascent sees project management as a key part of our overall service to you and our planning means that you will always have the data needed to assess how well a project is progressing.
Project implementation
Directing and managing the execution of a project involves establishing the right combination of skills and maintaining rigorous quality procedures. Ascent handles all aspects of successful implementation, from distribution of information through to live system installation and end-user training. Our specialists will roll out the system to users in a way that minimises disruption and ensure a formal sign-off procedure when handing over to line management.
Training
No system is complete without careful user training – using the right mixture of online and on-site options. Our goal is to make sure that your users understand how to improve productivity with the systems they have. Every organisation has different cultural and training needs and we will make sure that the whole range of your training requirements are met, including timescale and budget constraints.
Product customisations
Using market-leading applications is a very cost-effective choice but it’s crucial to make sure that they are integrated properly into your systems. Our application development service addresses your own business objectives, giving you the best from customisation work. Strong consultative and management skills give you a proven process for accurately defining business requirements and quickly gaining stakeholder agreement. Ascent can develop, integrate, or update applications based upon a variety of coding platforms and databases. Solutions on offer are nearly limitless, including end to end business process development; conversions and upgrades for existing ERP/CRM applications; and SOA-based application integration with legacy systems.
Add on development
There are always occasions when off-the-shelf options cannot address specific performance needs and more bespoke add-on development is required. Ascent can help you to find the best ways of automating your workflow, resolving situations where best practices in your ERP/CRM software do not match your own processes. We can customise the application itself or integrate a custom application into your system, whichever proves to be the most cost-effective.
Customer service and support
Your core business should always be your focus, not system issues, and Ascent sees support as a critical responsibility – our team will do everything needed to maintain continuity and handle all issues such as patch management, fixes and updates. A dedicated account team with an assigned account manager will resolve issues rapidly, maintaining a detailed understanding of your own system and your own priorities so that you get the highest possible return from your ERP and CRM investment. Support options are available at various levels, up to and including 24 hours a day, 7 days a week.
Resource outsourcing
Ascent’s entire business model is to deliver the best possible resources at the right rates. Across our entire range of ERP, CRM and SAP services, we deliver a European business culture, excellent communication and proximity that allows for the best mix of on-site and off-site consultancy. SAP-certified consultants are available who can deliver a comprehensive range of SAP Business One development services and no matter what your project involves, Ascent will provide the tight management and quality control needed for a successful outcome.
